MK999 Privacy Policy — How Your Information Is Kept Safe

Mk999 only collects data that is genuinely necessary for delivering services, maintaining security, and meeting legal obligations. No unnecessary data is collected.

Personally Identifiable Information

• Full name and date of birth.
• Mobile number and email address (if provided).
• Address (for KYC verification purposes).
• ID information — NID, passport, or driving licence number.

Financial information

• Payment method details — mobile banking number or crypto wallet address.
• Deposit and withdrawal history.
• Account balance and transaction records.

Technical information

• IP address and device type.
• Browser type and operating system.
• Login times and activity logs on the platform.
• Cookie and session data.

Gaming Activity Data

• Betting history and game results.
• Bonus claim and usage records.
• Preferred games and settings.

Mk999 collects data through several methods. You have the right to know about each of them.

Directly from you

During registration, you provide your name, mobile number, and other details directly. During KYC verification, you upload identity documents. When making payments, you provide financial information. Any information shared during interactions with our support team is also collected.

Automatically

Certain information is collected automatically while you use the platform — such as your IP address, how long you spend on each page, and which games you play. This data is used to improve platform performance and maintain security.

Via Third Parties

Limited data may be received during payment gateway verification. Identity verification results are obtained from KYC service providers. Risk assessment data may be collected through fraud prevention services.

Mk999 uses your information solely for the purposes listed below — it is never used for anything beyond that.

Mk999 may also use your data to keep you informed about relevant offers and updates. If you prefer not to receive marketing communications, you can opt out at any time.

Mk999 does not sell your data to third parties. However, in certain situations, limited data may need to be shared with specific parties in order to provide our services.

Service provider partners

We share limited data with technology partners such as payment processors, KYC verification services, fraud prevention services, and cloud hosting providers. All such partners are bound by confidentiality agreements and may only use the data for the specific purpose it was shared.

Legal Obligations

Mk999 may be required to disclose information in response to a court order, regulatory directive, or lawful request from a law enforcement authority. In such cases, only the minimum necessary information is provided, and all decisions are made on the basis of legal advice.

Business Changes

If there is any change in the ownership or operation of mk999, users will be notified in advance and given the option to delete their accounts.

Mk999 uses cookies and similar technologies when you visit the website. Cookies are small text files stored in your browser.

Cookie Type

• Essential Cookies: Maintaining login sessions and ensuring security are essential functions — the platform cannot operate properly without them.
• Performance Cookies: This helps identify which pages get the most traffic and where issues occur, so the platform can be improved.
• Preference Cookies: Remembers your language settings, game preferences, and other personal settings.

Cookie controls

Most browsers include options to manage cookies. You can disable them if you wish, though some platform features may not work as intended. Disabling essential cookies may cause login issues.

Mk999 does not retain any data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: Retained for the duration of account activity and for up to 5 years after closure (as required by law).
• Transaction Records: A minimum retention period of 5 years is required under financial regulations.
• KYC documents: Retained for up to 5 years after verification for legal compliance purposes.
• Log Files & Session Data: Automatically deleted after 90 days.
• Support conversations: May be retained for up to 2 years for quality assurance purposes.

When an account is permanently closed, all data that is not legally required to be retained is gradually deleted.

You have certain important rights regarding your data at mk999. To exercise these rights Help Center Get in touch.

To exercise these rights Help Center's Reach us via live chat or at support@mk999.my. Requests are typically responded to within 30 days.

Mk999 strictly does not provide services to anyone under the age of 18. No personal information is knowingly collected from minors.

If we find evidence that a minor has opened an account on mk999, that account will be immediately closed and all associated data will be deleted.

If parents believe their child has created an account on mk999, they should immediately contact our Help Center Get in touch.

Mk999 may update this privacy policy from time to time — when new services are introduced, regulations change, or our practices are improved.

For significant changes:

• A notification will be sent to your registered mobile number or account.
• The "Last Updated" date at the top of the page will be changed accordingly.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

It's a good habit to check back on this page from time to time.

If you have any questions or concerns about the privacy policy, or wish to exercise your rights, please contact mk999.

• Live chat: Help Center Chat with us in Bangla — available 24/7.
• Email: support@mk999.my — you can typically expect a response within 24 hours.

Privacy-related requests are handled within 30 days at most, though most are resolved sooner.

Last Updated: January 2026. Next Review: July 2026.